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If they are to survive, they need to reverse the order." US News and World Report says that 68% of customers who stop buying from / doing business with any given business do so because of the way they are treated by a team member! Have you ever wondered why you lost that sale, why the customer got upset, antsy or disinterested and didn't buy, why you can't seem to make yourself clear to your boss, your spouse, your kids, your clients?


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